If you’re sick at work even throwing up you’re made to stay at work and work your entire shift. Ace Cash Express. We at ACE value customer service and request you to contact us us at [protected] so we can get your account details and fully investigate this and resolve this to your satisfaction. I worked here and at first they gave me 70 hours and after 2 weeks they dropped them to 11 hours I would have to drive to Fayetteville from lumberton for one day a week. © 2020 Trustpilot, Inc. All rights reserved. Abominable company and the right decision is to avoid them. TLs usually worked the most tickets along with veterans to meet their quotas and maybe bonus, everyone else just struggled to figure it out. If you dont have a life this is the place for you. Ace offers no work/life balance at all. If you owe money to Ace, and their employees, not a third party debt collector, is collecting the debt, they are not breaking any laws. Please send an email to [email protected] with your full transaction and contact details so we can assist you further. Good health benefits. Worked as a help desk/customer service representative for a short while in 2014. I am presently speaking to a lawyer regarding this matter. NO MARKETING, but expect you to sell. I could have gone to my local grocery store and purchased a money order for a flat fee of $1.79, and they refuse to credit my account! I was approved for a $1300 loan which I paid off in a few days. comin back n fores to my house harrassing me saying we goin to takacting very unprofessional, Dear Valued Customer, Ace Cash Express Customer Service Phone Number. I have already returned it, but the agents started to call me and sent emails. Even if you answer the call so they can remind you the payment is due. Tenant booked carpet cleaning with you, without landlords knowledge. I called Customer Service and they were no help! Sincerely, ACE Cash Express That is to say, their business practices may not be the best, but legally IMO( i am not an attorney, nor should my advice be treated as such) you have no case. Then tell everyone you know how badly you were treated. We are very sorry and regret any inconvenience to you in connection with your transaction. The Company Ace Cash Advance or someone protraying to be a representative from the company called my relatives stating that I took out a loan with their company and never repaid them. It was an easy process and I would have funds in my account within 1-2 business days. It was a very small department up on a high up floor in the Irving Corporate office, there was free food every once in a while but that was the only perk. I took out a car title loan in oct. 2012 to pay for high medical bills (I have cancer) i fully understood the... On 9/18 and 9/24 I made a payment to my Frontier Fios account. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ace Cash Express. In the 90’s a Black female employee was murdered in one of the stores. No additional training for agents struggling to make goal. Is it a mouth swab or urine? What benefits does ACE Cash Express offer? I have dealt with so far! company did not send my payment to my frontier account. Once you are in the store you can never leave till your shift is over. Difficult work. Shortcut: N/A - Edit. Great people to work with don’t have any complaints so far really nice management will work with you with scheduling and everything. The motivation just simply was not there. We value your business. ACE strives to do the right thing for our customers and our people. What is the most stressful part about working at ACE Cash Express? They didn’t want to give any hours out and it’s very dangerous. Sudden rushes, locked in a small space and disrespectful customers. ACE Cash Express. Phone Number:1 (888) 753-2384. We look forward to helping you. I will respond to court against Ace cash where approve document information. Thanks for all u help. ACE Cash Express. Not only did they charge me $1.79 for the money order, which is fine, they charged me an additional $3.00 and the kicker is, they charged me another $10.23 for a convenience fee? ACE Cash Express, Dear Valued Customer, I recommend this job for a person that doesn't like to move much, has the patience to deal with impatient customers, can deal with sudden rushes of customers throughout the day and don't mind working 9+ hours at a time. A lot of downtime to get personal jobs done, Good place to work if you are good at Math. Working as Customer Service Representative. Basically no benefits, making about $13/hour and fighting everyone else to meet the ticket completion quota. Our community is ready to answer. Cashing checks was sometimes difficult as people would come in late and checks could be difficult to verify. You're a janitor too! Very helpful and easy process. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Also, helped with bill pay inquiries or got information over to other departments. You had to help the centers fix their equipment when it broke down (which if you are an ACE customer- you know is all the time) by trouble shooting it over the phone or restarting it remotely. They could not provide me with accurate information other than my name. It helped me out a lot. The worst cash loan co. I specifically told them not to call on my job and they continued to do so. Not only that but so much gossip and BS and all includes the district manager. © 2004-2020 ComplaintsBoard.com. People want to rob the place . Was able to fix my car. What kind of drug test do ACE give in Washington DC? If you are good at math and remembering step on how to do things, you’ll fit in well. It’s too much. You are going to open and close alone. Tons of favoritism. Employees have to work at different store locations any given day. papa johns pizza every once in a while, some comradery, pay, benefits, no advancement despite qualifications and HR requests to review your other applications. Thanks, Only the latest review will count in the company's TrustScore. I disagree with the above comment. No breaks because the district manager never has coverage for you during your 12 hour shift. Ask a question about working or interviewing at ACE Cash Express. Customers can be very difficult sometimes be ready to answer a lot of dumb questions. I received my Frontier bill on 10/7 and returned to Ace Cash Express to inquire about my payments since they were never received by Frontier. If you're looking to advance soon in the company this is not the place for you unless you know someone in management or somehow become a favorite. Very strict attendance policy unless you had an in with someone to pull strings for you to keep you on when you should have been fired. Average customer review : Average rating :: 3of 5*, based on 108 Reviews * reviews on this Website * Product Features; Affordable plush and style. We look forward to helping you. Management terrible, management talking down about you, absolutely no work/life balance. Please send an email to [email protected] with your details and account number. Let the Lawsuit begin!!! We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Staff is extremely friendly, Ace is always been there when I needed them I’ve borrowed money from them several times the only thing I don’t like is their mobile app because you can’t see your account and that I have no problem with this company, Even after paying my bills and still needing funds ACE has been there. After about 2 months of working for ACE though i started noticing that i would dread waking up in the morning to go to work. If you’re sick it’s made extremely difficult to call out. EXPECTED to clean toilets, mop, and take out trash. The reps haven't a clue, yet they are allowed to answer the phones and provide poor service. This should have been delivered to the biller 9/19 & 9/25. They don’t care about their employees or their well being only about the stores numbers. Coworkers were very pleasant to work with. Homeless people are always at the door . If you were in charge, what would you do to make ACE Cash Express a better place to work? A lot of screaming. Reviews from ACE Cash Express employees about working as a Customer Service Manager at ACE Cash Express. ALL TAKE, NO GIVE RELATIONSHIP. Sometimes you feel as though management doesn't have your back and knowing there are no cameras inside the store can be very scary at times especially when you've had some one try to rob you. I love ACE, but the only thing lacking is the HC hold for 5 days after payment while others let me loan within the next day after payment. Management was definitely terrible, with no communication whatsoever. What is the interview process like at ACE Cash Express? VERY VERY CHEAP. I want to advise other people to use the services of www.acecashexpress.com. They refused to give me the APR. Worked with good managers, Got along with many customers. Nasty , nasty customers. Overall not a terrible place to work. FB need to take responsibility. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Rate your employer to help people make better career decisions. Keep up the good work. Exact same has happened to me with same purchase. They will not transfer you to supervisors, they transfer you to someone pretending to be a supervisor. It was much easier than I expected, very simple and quick process..... Don't have issues with company like i do with personal banks. Able to learn new experiences and to travel from store to store to interact with customers. They refused to put cameras in locations. Working with this company was great at first. I think that the interest rate on my installment loan is too high. What is the best part of working at ACE Cash Express? They are helpful friendly. It helped me grow as a Customer Service Representatives. I already provided the proof that the loan was returned, but they couldn’t calm down and continued to send fake threats. The most enjoyable thing about the company is you have a chance to meet and assist customers with small financial obligations they may have. Management of multiple different levels talk bad about their employees on conference calls or even to other employees and or management. Some very busy locations need more CSRs to be hired. Ace has always been there for me when I needed some quick cash. They do not care about their employees what so ever The upper management plays favorites It gets boring when you have to work 13 hours shifts by yourself You don't get a lunch break or breaks. Can be busy at times, most customers were pretty understanding. All rights reserved. What advice would you give the CEO of ACE Cash Express about how to improve it? Sincerely, No training other than sitting next to someone else for a week and then getting on your own phone and PC to figure out how to do it on your own after that. They threaten to sue me for a loan I never had with their company and made threatening comments to my family members saying they would be in big trouble if they did not tell them my contact information. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. They take you for granted, however; schedule can be flexible (when convenient for them) . Even when you have produced payments, this type of activity continues. What a joke they are! I took loan from the company www.acecashexpress.com.