Are you a legal professional? What is the address for returns; is it the same as your retail store? Here is the ultimate coffee shop equipment list to help get you started. Think through the details and outline them in your refund policy. As compared to other legal content on a website, such as a disclaimer or a terms and conditions page, creating a refund policy is relatively straightforward. To begin, tell us a little about your unique business. Most businesses will need to hit on at least these points listed below. As you can see, they have hit on the key point of how many days a customer has in order to request a refund. Obviously, you will work hard to limit the number of refunds requested by providing a quality product, offering customer support, and asking if there is anything you can do to rectify the situation. Shipping Below are some examples of state laws governing refunds: In most cases, regardless of how a merchant drafts its return policy, the conditions of such a policy must be prominently displayed at the place of purchase (including Web sites) for it to be considered valid. ShopKeep's free Lean Retail 101 eCourse will teach you how to manage your retail business like a successful fast-growth startup. While you would love for all customers of your website to be happy with their purchase, the reality of retail is that at least a small percentage of your buyers will want their money back. To make things simple for your customers and your staff you should always keep your written return policy as friendly and positive as possible. If you expect customers to pay for their returns, it’s best to state this in advance to save your customer from any nasty surprises that can damage the relationship. Thank you for shopping at business name. Keep an eye on your competitors so you know what their return policies look like. Your retail store return policy acts as a set of guidelines in case customers don’t want to keep what they’ve purchased. Stay up-to-date with how the law affects your life, Name It gives a consumer three (3) days to cancel purchases of $25 or more made at a person's home, workplace or dormitory, or at facilities rented by the seller on a temporary short-term basis, such as hotel or motel rooms, convention centers, fairgrounds and restaurants. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Assuming you are dealing with the return of physical products (as opposed to digital goods), you will want to outline who is going to pay for shipping costs. It only takes a few minutes to do this and you will come away with a policy that covers all of your needs perfectly. Merchants may charge a restocking fee for returned merchandise, which covers the cost of replacing the packaging in order to sell it as new. Training staff is vital so that all of your employees know precisely how to handle returns. While you don't necessarily want to encourage returns, you do want to make it easy for your policy to be reviewed before a purchase is made. It is a good idea for all eCommerce websites to establish a refund policy, yet many site owners don't know where to get started on this task. Do you have policies in place to prevent the return or refund “on-sale” items? Feel free to go up or down from there as you see fit. How to Write a Return Policy the Right Way [Template], nine percent of purchases made in a brick-and-mortar store, be required to show a driver’s license when returning the merchandise, Retail Merchandising Tips and Tricks for Growing Your Business, around 30 percent of goods purchased online being returned, some states have laws governing refund and return policies, Opening a Coffee Shop? The policy should state whether or not a receipt is required. Many exceptions exist, however; it does not cover purchases made entirely by phone, mail, or online. New Hampshire, on the other hand, does not require such a notification. If it is long and confusing, or if the customer feels like they are being 'tricked' in some way, they are going to abandon their purchase. To help you gain a better understanding of what a quality refund policy looks like, we have collected a few examples from retailers around the web. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. The customer has changed their mind and no longer wants the product. When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. The FTC also enforces a "Cooling-Off Rule," that pertains strictly to door-to-door sales. If that policy proves to be too expensive, you can always tighten it up later on. It is not a good idea to copy your refund policy from another site. Right off the bat, you should realize one thing to be true about a refund policy - you are going to need to offer some form of refunds/returns if you wish to be successful in your business venture. It is usually pursuant to a store policy which explicitly that returns are extended, in order to create and keep good will in the community; but again, this is a store policy and not a federal law.