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This guarantee is in addition to and does not affect your statutory rights. Are River Island returns free? Want to get your brand in front of our senior audience of post and parcel executives? If you think there is a fault with an item you have received, please return it to us to assess. Austria This additional convenience has increased the popularity of the River Island website. Shop online at your favourite high street store. Philippines United States Si nous avons envoyé votre commande via un livreur, l'e-mail contiendra un numéro de suivi ainsi que l'adresse du site Web du livreur afin que vous puissiez suivre votre commande. Please collect your order from store within 14 days. You can view River Island's complete returns policy here. “The rigours of modern life mean that it is not always convenient for them to make the time to go and receive their goods and, in order to avoid simply refunding the customer, we found the solution offered by Shutl highly effective in terms of customer convenience and saving sales.”. Spearheaded by Bernard Lewis and his brothers in 1948, the company is still privately owned by the Lewis family. Cayman Islands Thailand Sélectionnez le lieu de livraison le plus pratique pour vous en choisissant entre la livraison standard et express (dans certains magasins uniquement). You can track your returns parcel for free using the unique code on your returns receipt. Accessing our website tells us you are happy to receive all our cookies. With campaigns suitable for every budget you can achieve your marketing objectives with Post&Parcel. By George MacDonald2015-11-26T07:04:00+00:00. Veuillez noter que si vous souhaitez qu'une autre personne retire votre colis à votre place, ladite personne devra présenter une preuve ou pièce d'identité au même nom de famille que le vôtre. Italy Click and Don’t Collect is available across the UK and costs £4.95 per delivery. Sri Lanka Customers are able to know exactly when their items will arrive in their selected River Island store. The advanced ‘Click and Don’t Collect’ offering lets shoppers reroute store pick-ups to another delivery destination after ordering – potentially diminishing the high refund rates caused by non-collections. Consumers can place a Click and Collect order by selecting “Collect from a River Island Store” at the checkout location on the River Island website. Ukraine In 1785 the English poet William Cowper wrote: “We have no slaves at home.” More than 200 years later, that statement remains untrue. Bangladesh Poland River Island Click and Collect Delivery You can click & collect with River Island to thousands of locations, near to where you live, work or study. The Big Question: Is John Lewis’ Oxford Street office conversion a good idea? Hungary Online retailing should be simple. For more info, read our Privacy Notice, Long Sleeve T-shirts: 2 for €28 / 3 for €40, Mini Sweats & Bottoms: 2 for £22 / 3 for £30, Older Sweats & Bottoms: 2 For £25 / 3 For £35. Anguilla Guadeloupe Maldives Yet a report commissioned by Shutl in September shows that after placing an order online, one fifth of UK shoppers requested a refund instead of collecting instore, leaving retailers with stock level issues. Collect+. Montserrat The parcel will be sent to the billing address you supplied with your order. Your personal details are safe with us. Denmark Not only does it result in lost sales, but there are practical implications too – for example, how to hold additional stock and where best to direct online customers from a store layout perspective. Under 18s should bring their National Insurance Card, Medical Card or Savings Book. Type your country: Become a member for free today to subscribe to our newsletters. Your personal details are safe with us. River Island has responded to this with the click-and-don’t-collect service, offering these customers a 90-minute home delivery option rather than cancellation. If we are unable to locate your missing items, we will send you a ‘Missing Parcel Claim Form’ to sign and return, which will act as a declaration of your claim. You must bring with you the tracking number Collect+ will send you when your parcel is ready for collection, along with your order confirmation and a proof of identity (see below). Please remember to include your order number within your message, as this will help us speed up the search for your order details. Click & Collect to River Island stores is no longer available. Research carried out in September by Shutl and Retail Week indicated that a fifth of shoppers request a refund rather than collecting in store after ordering goods online. Pakistan It is a free perk of their internet shopping experience. China If you placed your Click & Collect order online, we are now in the process of sending it out to you via DPD. We are now doing everything we can to make alternative arrangements and get your order to you. These amounts vary from country to country and will be refunded to the card you originally used to pay for your order. Copyright © 2019. Shop for the latest fashion clothing and trends for women's, men's and kids' at River Island. If your order has not been delivered within the timescales for your country, please Contact Us. Shutl chief executive Tom Allason said: “Non-collection continues to be a headache for retailers. United Kingdom Nous n’effectuons pas de livraison durant les jours fériés. Canada Panama We will confirm the expected delivery date at the checkout before you place your order and this information will be included in your order confirmation email. Slovenia Their in-house design team is recognised for spotting, nurturing, and developing new talent in the fashion world. Shutl has announced that River Island will be the first UK retailer to launch its new Click and Don’t Collect service nationally. If you placed your Click & Collect order online, we are now in the process of sending it out to you via DPD. Retailers and brands must boost collaboration in order to overcome data lags and ensure lightning-fast responses to market trends, Kraft Heinz Company vice president of EMEA marketing Victoria Sjardin has told Retail Week. Nous vous confirmerons la date de livraison prévue au moment du paiement quand vous passerez votre commande et vous pourrez venir retirer votre commande à partir de 17h00 le jour de la livraison. Orders placed before 17:00 on UK Bank Holidays will be delivered the next day (provided the next day isn't also a Bank Holiday). Use of the Shutl service costs customers £4.95. Serbia Germany Luxembourg Please bear with us, the team is extremely busy and it may be a few days before they are able to get in touch. Lebanon Yes, If you made a purchase in one of our stores you will have 28 days to return to your chosen store, from the date it reopens. Andorra Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. Tunisia *Deliveries are usually within 3-4 working days of placing your order, although at busy times this may be longer. Don't worry, if your store has to temporarily close, we will keep your order safe and have it ready for you to collect when we are able to re-open. Antigua and Barbuda Belize Once you've received this "It's Arrived" email, please bring it to the store, along with proof of ID (this could be a credit/debit card, your passport or driver's license) when you come to collect your parcel. Upon receipt of your declaration, we will investigate the claim and advise you of the outcome within 4 working days. We will update you on store opening dates as soon as we are able to. Click & Collect to River Island stores is no longer available. Customers click on products from your website, they make a payment and you drive it round to their house. In a statement issued today (26 November), Shutl explained that Click and Don’t Collect gives shoppers who have selected ‘click and collect’ the option of changing to Shutl’s delivery service and getting their order delivered instead to their door within 90 minutes, or at a time convenient to them. You will be notified via e-mail when your order arrives and is available for you to collect. The Collect+ program allows patrons to have their River Island purchases shipped to over 5,500 local shops in the United Kingdom that also subscribe to the Collect+ service. Choisissez simplement l'option « Livraison en point relais » lors du paiement lorsque vous passez votre commande. Find out more here. Greece Bermuda If you placed your order at one of our stores, a member of our customer care team will be contacting you to organise a shipping address for delivery. Bulgaria Nigeria River Island launched the service ahead of Black Friday and the key Christmas period, when click-and-collect is likely to be widely used by shoppers. Kuwait How to Click & Collect with River Island How do I get my River Island orders delivered to a local shop? Guernsey They can be found in the United Kingdom, the Republic of Ireland, Poland, Netherlands, Belgium, Singapore, Russia and the Middle East. Algeria Find out More >>. There is no charge for the Click and Collect service offered by River Island. River Island travaille désormais avec Hermes ParcelShop pour que vous puissiez recevoir votre livraison dans n'importe lequel des magasins de leur réseau européen. Cyprus Moldova, Republic of This additional convenience has increased the popularity of the River Island website. You must bring with you the email confirming your parcel is ready for collection at your chosen store, along with a proof of identity (see below). Vatican City When your order is despatched from our warehouse, we'll send you an email with your tracking number and a link to our carrier’s website to tell you the current status of your delivery.